All contents © copyright 2000-2006 Printex Design. All rights reserved.
Can Printex Design create a design for me?
Our designers can work with you to create a design. Artwork and typesetting services are billed at
$50/hour.

Do you deliver?
Delivery is available within a 10-mile radius of Printex Design. Free delivery is available on orders over
$150. All other orders will be shipped to you via UPS shipping and handling charges may apply.

How can I submit a graphic file to be printed?
You can E-mail your artwork to artwork@printexdesign.com.
We ask that you please compress your file with a compression utility such as WinZip® or Stuffit®
prior to uploading the file. The upload file size is limited to 8M. If you need to send a file larger than 8M
you can mail it to us on a CD or DVD.
What type of files can I send to Printex Design?
We recommend saving as a .PDF
You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png

We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely
speed up your turn-around. Remember to add crop marks and flatten your files before e-mailing them.
What color mode should my files be?
You should always start and finish your designs in CMYK color mode. No RGB mode.
What resolution should my file be?
We only accept 300 dpi files and no less.
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your
turn-around.
How should I set up my bleed and crop marks?
Bleed must extend further than the cut line. Using one of our Templates can help you visualize this. Please keep all
text and anything you do not want cut at least .125" away from the cut line.
Does Printex Design accept borders on jobs?
Yes, but if the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a
time, so watch your borders to avoid an unwanted mistake.
How can I avoid transparency issues?
Any transparency issue can be resolved before saving your file. To prevent problems, never use shadows, glows,
or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and
flatten before sending.
What is overprint, and how can it ruin my file?
Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We
suggest that you turn all overprint objects off before submitting your files. In this case the logo was set to overprint.
The colors from logo are mixing with the colors from the background. Unexpected results may occur if you have
accidentally set certain objects to overprint. Always check logos and other artwork before submitting.
Can I submit a front and back in the same file?
No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be
on a separate file. Not separating files will cause delays and you might have to send the files again. Remember to
separate the pages of your .pdf files as well.
How should I set up a Spot UV job?
When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The
Spot UV template file is used to show where the UV will be placed. Use 100% K to indicate where you would like the
UV. White will indicate no UV.
How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta
values.

100% C 100% M 0% Y 0% K

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high
amounts of cyan to avoid purple.

Example: C-100 M-70 Y-0 k-0
What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone
than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
We recommend using
C-60 M-40 Y-40 K-100 This will give you a deep, dark, rich black.
What is banding?
Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign
or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will
cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has
enough room for a smooth transition.
Why is there cracking on my scoring job?
When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will
become bigger and the ink may start to chip off. Cracking is normal when coated jobs are scored and folded.
Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more,
cracking will eventually happen.
Why is there cracking on my scoring job?
When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will
become bigger and the ink may start to chip off. Cracking is normal when coated jobs are scored and folded.
Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more,
cracking will eventually happen.
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T: 818.956.1400 • 1731 W. Glenoaks Blvd. Suite 205 • Glendale, CA 91201
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