What size are your Grommets? How far apart do you typically place them?
We use #2 grommets, they are 3/8" and brass in color. Grommets are placed in all 4 corners, and from there they
will be placed every 24" as necessary.
Do you offer double-hemming on any of your outdoor products?
We do not sew our hems. We utilize a hot air welding system on our full color banners that is far stronger than a
standard sewn hem, making the need for double hemming a thing of the past.
How can you offer such low prices?
Most printing companies run individual jobs on one sheet. We will utilize the maximum square inch of the sheet by
impositioning jobs together dispersing the fixed cost of a job between several projects and then we pass the
savings on to you.
Do you colormatch?
We do not colormatch.
How should I care for and store my 30mil Car Magnets?
Magnets are not always shipped flat, so it is highly recommended to lay them flat on the hood or roof of your car in
the sun for a couple of hours before use. This will help evaporate any moisture build-up that accrued during
shipment, if any, and it will help your magnets maintain a flat profile. You may want to keep them in a flat box or on
a flat surface at all times and only handle them when cleaning and installing, to help maintain their flatness. We
recommend you keep your magnets clean on both sides, as well as the placement area on your car door or area
of your choosing must also be clean and free of oils, dust, dirt, and other build-up. It's a good idea to take your
magnets inside your home or garage away from the elements and lay them flat in a cool dry place, while not in use.
You can clean your magnets with a soft moist cotton cloth with water, no abrasive cleaners. It's recommended that
you do not stand them up on their side, as they may wilt and might not lay completely flat on the surface of your
car door after wilting. These suggestions are to help the longevity of your magnets.
Can I submit a front and back in the same file?
No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be
on a separate file. Not separating files will cause delays and you might have to send the files again. Remember to
separate the pages of your .pdf files as well.
Why is the ink chipping off the edges of my rigid prints?
The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage
that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the
cut lines - there will be some chipping that occurs after the cutting process. The Ultra-Violet Curable (UVC) inks we
use on our rigid substrates differ from other common types of inks. Our UVC inks do not dry, however, they solidify
after a tenth of a second of exposure to intense UV Light. This UVC ink is formed into a mechanical bond to the
substrate surface whereas a solvent printer heats up the media being printed upon to allow the solvent to actually
penetrate the substrate, leaving the ink embedded in the media. While we do our best to avoid an imperfect
product being shipped out, there are occasions that in the packaging and shipping process that these
imperfections surface due to friction and rubbing, are then ultimately beyond our control. To avoid issues with ink
"chipping" off the edges of your printed piece, avoid heavy ink coverage on the edges. Any color bleeding off the
edge of the printed piece should be below 140% TAC.
What do you recommend to clean smudges or gunk off of my banner or yard signs?
For areas covered with ink it is recommended to use soap and warm water. For non-ink areas it is recommended
to use a household ammonia based window cleaner or similar. It is always a good idea to test in a
non-conspicuous area to test to make sure your cleaner will not melt or otherwise harm your banner or yard sign.
We suggests using your best judgement when using cleaning products as we will not reprint or replace any banner
or yard sign damaged by improper cleaning techniques.
What is banding?
Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign
or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area
will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has
enough room for a smooth transition.
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T: 818.956.1400 • 1731 W. Glenoaks Blvd. Suite 205 • Glendale, CA 91201
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